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Privacy Policy
We are committed to protecting your personal data and ensuring transparency in how we collect and process it.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services. Our practices comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
All personal data provided is used to deliver a better and more personalized service, including product recommendations, promotions, and improved customer support.
If you have any questions about this policy or the way your personal data is processed, you may contact us at:
Email: info@jisgroup.com.mt
Data Protection Commitment
The protection of your personal data is a priority for us. We process only the personal data that is strictly necessary to provide our services while ensuring transparency and applying best practices in information security.
Whenever personal data is processed by third-party service providers on our behalf, we require them to guarantee the same level of data protection and privacy.
We are committed to maintaining your trust by ensuring your personal data is handled responsibly and securely.
Personal Data We Collect
Depending on the service you use, we may collect the following information:
Online Account
If you create an online account, we may collect:
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Name
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Email address
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Postal address
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Mobile phone number
This information allows you to:
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Make online purchases
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Access your purchase history
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Manage your account
Your account data will be deleted 5 years after your last login.
Direct Marketing
With your consent, we may use your:
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Name
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Email address
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Mobile phone number
to send you information about:
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New products
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Promotions and campaigns
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Discounts or benefits
These communications may be sent via SMS or email.
You may withdraw your consent at any time through your account settings or by using the unsubscribe option in our communications.
We will retain your data only while your consent remains active.
Birth Lists and Workshops
When creating a birth list or registering for workshops, we may collect:
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Name
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Mobile phone number
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Email address
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Postal code
Retention periods:
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Birth lists: Deleted 6 months after expiration
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Workshops: Deleted 6 months after participation
In-Store Sales, Transfers, and Reservations
When ordering items not available in store or requesting item transfers or reservations, we may collect:
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Name
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Mobile phone number
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Email address
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Address
This allows us to notify you when items are available for collection or delivery.
Social Media Contests (Hobbies)
When participating in social media contests, if you are a winner we may collect:
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Name
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Mobile phone number
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Address
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Email address
This data is used only for prize delivery purposes.
Childcare Sessions
To schedule childcare sessions we may collect:
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Name
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Mobile phone number
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Email address
Optional information such as number and age of children may be provided to personalize the service.
Rental of Food Pumps
To provide this service we may collect:
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Name
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Tax identification number
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Identity card / citizen card / passport
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Mobile phone number
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Address
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Email address
Budget Requests
When requesting a quotation, we may collect:
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Name
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Tax identification number
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Mobile phone number
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Address
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Email address
Transaction Management
If you request that your tax identification number appear on invoices, it will be recorded and transmitted to the Tax Authority, as required by law.
After-Sales Service
For product repairs we may collect:
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Name
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Tax identification number
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Mobile phone number
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Address
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Email address
This allows us to notify you when your item is ready for pickup or delivery.
Exchanges and Returns
To process exchanges or returns we may collect:
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Name
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Mobile phone number
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Address
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Email address
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Bank identification number (for refunds)
Customer Support
When contacting customer care, we may collect:
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Name
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Email address
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Mobile phone number
This information allows us to respond to your request effectively.
Suggestions and Complaints
You may submit suggestions or complaints by providing:
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Name
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Email address
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Mobile phone number
Data Retention
We retain your personal data only for the period necessary to fulfill the purposes described in this policy and within legal limits.
Once the retention period expires, we will securely delete, destroy, or anonymize your data.
Transaction records may be kept for 10 years, as required by law.
Sharing of Personal Data
In certain situations, we may share your personal data with trusted third-party service providers that support our services, including:
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Delivery services
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Product repair services
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Technical support providers
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Marketing service providers
If data is transferred outside the European Economic Area (EEA), we ensure that the receiving entity complies with European data protection standards.
We may also share your data with the Tax Authority, as required by law.
We never sell or share your personal data with other companies for commercial purposes.
Your Data Protection Rights
As a data subject, you have the following rights:
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Right of access
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Right of rectification
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Right of deletion
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Right of restriction of processing
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Right of data portability
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Right to object to processing
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Right not to be subject to automated decisions
If processing is based on your consent, you may withdraw that consent at any time.
To exercise your rights, contact:
You may also submit a complaint to the relevant data protection authority if necessary.
Cookies Policy
Our website uses cookies to improve performance and enhance your browsing experience.
Cookies help:
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Increase website speed and efficiency
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Remember user preferences
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Improve usability
These cookies do not collect personally identifiable information.
Types of Cookies Used
Session Cookies
Temporary cookies that remain in your browser until you leave the website. They help analyze traffic patterns and improve usability.
Analytics Cookies
Used to measure the number of users and analyze how visitors use the website, allowing us to improve services and products.
Advertising Cookies
Used to manage advertising space and display advertisements relevant to your browsing profile.
Security Measures
We implement strong security measures to protect your personal data, including:
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Restricted access to personal data
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Secure storage and transmission systems
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Protection against unauthorized access
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Data integrity verification mechanisms
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Continuous monitoring of information systems
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Redundant data storage and processing systems
These measures help prevent unauthorized access, loss, misuse, or alteration of your personal data.