Privacy Policy

We are committed to protecting your personal data and ensuring transparency in how we collect and process it.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services. Our practices comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

All personal data provided is used to deliver a better and more personalized service, including product recommendations, promotions, and improved customer support.

If you have any questions about this policy or the way your personal data is processed, you may contact us at:

Email: info@jisgroup.com.mt

Data Protection Commitment

The protection of your personal data is a priority for us. We process only the personal data that is strictly necessary to provide our services while ensuring transparency and applying best practices in information security.

Whenever personal data is processed by third-party service providers on our behalf, we require them to guarantee the same level of data protection and privacy.

We are committed to maintaining your trust by ensuring your personal data is handled responsibly and securely.

Personal Data We Collect

Depending on the service you use, we may collect the following information:

Online Account

If you create an online account, we may collect:

Name
Email address
Postal address
Mobile phone number

This information allows you to:

Make online purchases
Access your purchase history
Manage your account

Your account data will be deleted 5 years after your last login.

Direct Marketing

With your consent, we may use your:

Name
Email address
Mobile phone number

to send you information about:

New products
Promotions and campaigns
Discounts or benefits

These communications may be sent via SMS or email.

You may withdraw your consent at any time through your account settings or by using the unsubscribe option in our communications.

We will retain your data only while your consent remains active.

Birth Lists and Workshops

When creating a birth list or registering for workshops, we may collect:

Name
Mobile phone number
Email address
Postal code

Retention periods:

Birth lists: Deleted 6 months after expiration
Workshops: Deleted 6 months after participation

In-Store Sales, Transfers, and Reservations

When ordering items not available in store or requesting item transfers or reservations, we may collect:

Name
Mobile phone number
Email address
Address

This allows us to notify you when items are available for collection or delivery.

Social Media Contests (Hobbies)

When participating in social media contests, if you are a winner we may collect:

Name
Mobile phone number
Address
Email address

This data is used only for prize delivery purposes.

Childcare Sessions

To schedule childcare sessions we may collect:

Name
Mobile phone number
Email address

Optional information such as number and age of children may be provided to personalize the service.

Rental of Food Pumps

To provide this service we may collect:

Name
Tax identification number
Identity card / citizen card / passport
Mobile phone number
Address
Email address

Budget Requests

When requesting a quotation, we may collect:

Name
Tax identification number
Mobile phone number
Address
Email address

Transaction Management

If you request that your tax identification number appear on invoices, it will be recorded and transmitted to the Tax Authority, as required by law.

After-Sales Service

For product repairs we may collect:

Name
Tax identification number
Mobile phone number
Address
Email address

This allows us to notify you when your item is ready for pickup or delivery.

Exchanges and Returns

To process exchanges or returns we may collect:

Name
Mobile phone number
Address
Email address
Bank identification number (for refunds)

Customer Support

When contacting customer care, we may collect:

Name
Email address
Mobile phone number

This information allows us to respond to your request effectively.

Suggestions and Complaints

You may submit suggestions or complaints by providing:

Name
Email address
Mobile phone number

Data Retention

We retain your personal data only for the period necessary to fulfill the purposes described in this policy and within legal limits.

Once the retention period expires, we will securely delete, destroy, or anonymize your data.

Transaction records may be kept for 10 years, as required by law.

Sharing of Personal Data

In certain situations, we may share your personal data with trusted third-party service providers that support our services, including:

Delivery services
Product repair services
Technical support providers
Marketing service providers

If data is transferred outside the European Economic Area (EEA), we ensure that the receiving entity complies with European data protection standards.

We may also share your data with the Tax Authority, as required by law.

We never sell or share your personal data with other companies for commercial purposes.

Your Data Protection Rights

As a data subject, you have the following rights:

Right of access
Right of rectification
Right of deletion
Right of restriction of processing
Right of data portability
Right to object to processing
Right not to be subject to automated decisions

If processing is based on your consent, you may withdraw that consent at any time.

To exercise your rights, contact:

info@jisgroup.com.mt

You may also submit a complaint to the relevant data protection authority if necessary.

Cookies Policy

Our website uses cookies to improve performance and enhance your browsing experience.

Cookies help:

Increase website speed and efficiency
Remember user preferences
Improve usability

These cookies do not collect personally identifiable information.

Types of Cookies Used

Session Cookies
Temporary cookies that remain in your browser until you leave the website. They help analyze traffic patterns and improve usability.

Analytics Cookies
Used to measure the number of users and analyze how visitors use the website, allowing us to improve services and products.

Advertising Cookies
Used to manage advertising space and display advertisements relevant to your browsing profile.

Security Measures

We implement strong security measures to protect your personal data, including:

Restricted access to personal data
Secure storage and transmission systems
Protection against unauthorized access
Data integrity verification mechanisms
Continuous monitoring of information systems
Redundant data storage and processing systems

These measures help prevent unauthorized access, loss, misuse, or alteration of your personal data.